Shipping
Delivery policy
How we deliver wholesale flowers across the UK. Fresh from Holland, dispatched for your chosen date. Delivery only, no collection.
We are committed to delivering your wholesale flowers promptly, reliably and in excellent condition. As we import fresh directly from Holland, please review our delivery guidelines and cut off times below. Penelope's Trade is business to business only.
Choosing your date
Add stems to your order, open the cart, and pick a delivery date from the calendar before checkout. Only available dates can be selected. Your chosen date is attached to your order and shown in your confirmation emails.
Order before 7am
To receive your order within two working days, it must be placed and paid for before 7:00 AM UK time. After 7am, the next available dates shift forward automatically.
- Order by 7:00 AM Monday → delivery Wednesday
- Order by 7:00 AM Tuesday → delivery Thursday
- Order by 7:00 AM Wednesday → delivery Friday
- Order by 7:00 AM Thursday → delivery Saturday
- Order by 7:00 AM Friday → delivery Sunday or Tuesday
We deliver to UK mainland trade addresses only. We do not offer collection or cash and carry. All orders are courier delivery on the date you choose at checkout.
Shipping providers and costs
We dispatch orders on a next day service (the day before your requested delivery date) via DPD or Royal Mail to UK mainland trade addresses. Exact charges are shown at checkout.
- Standard delivery (Mon to Fri): from £7.99 (free on orders over £250 where offered at checkout)
- AM delivery before 12 PM (DPD): from £14.99 where offered
- AM delivery before 1 PM (Royal Mail): from £14.99 where offered
- Saturday or Sunday delivery (DPD only): from £19.99. Select the weekend option at checkout where available
Delivery delays and liability
Delivery dates selected at checkout are guides only. Once an order is handed to our couriers, third party delays (traffic, customs, weather) are beyond our control.
- If your order is delivered within 3 days after the requested delivery date, we are unable to offer refunds or compensation.
- If your delivery is delayed by more than 3 days, contact us promptly to discuss a resolution.
- We strongly advise scheduling delivery 2 to 3 days before your event to allow time for conditioning.
FreshProof on delivery
Inspect goods on arrival. You will receive a separate FreshProof email with your unique link for this delivery. See our Returns, damages and FreshProof policy for the full reporting flow.